Shipping Policy

Orders are processed in the order they are received. We endeavour to process and dispatch every order within 7 business days of payment being confirmed. Most orders leave well before that, but processing times are estimates only and are not guaranteed. Business days exclude weekends and public holidays.

During new drops, promotional periods, holiday peaks, or where an item is temporarily out of stock, processing may take longer. If we expect a significant delay on your order, we'll do our best to let you know using the contact details provided at checkout.

An order confirmation from our payment provider is confirmation that your payment was received — it is not confirmation that your order has been dispatched. You'll know your order is on the move when tracking becomes available.

Shipping is free on every order, with no minimum spend. No codes, no thresholds, no surprises at checkout. If we ever introduce paid express options, they will be clearly shown and priced at checkout before you pay.

Once dispatched, orders are typically delivered within 3–10 business days, depending on your location and the carrier servicing your address. Regional and remote addresses can take longer.

All delivery timeframes on this site are estimates provided in good faith based on carrier guidance. They are not guarantees. Once a parcel is with the carrier, transit times are outside our control, and delays caused by carriers, weather events, industrial action, customs processing, peak-season volumes or other circumstances beyond our reasonable control do not entitle you to a cancellation, refund or compensation, except where required by law.

Every order ships with tracking. A tracking number will be provided once your order is dispatched. Please allow up to 48 hours after dispatch for the carrier's tracking page to show its first scan — a tracking number with no events yet usually just means the parcel hasn't been scanned into the network.

If your tracking hasn't updated for more than 7 business days, get in touch via our contact page and we'll chase it with the carrier on your behalf.

You are responsible for providing a complete and accurate delivery address at checkout, including any unit numbers, business names or delivery instructions the carrier needs. We are not responsible for orders delivered to an incorrectly or incompletely entered address.

If you notice an address error after ordering, contact us immediately via the contact page. We'll do our best to update it before dispatch, but we cannot change an address once the parcel is with the carrier. If a parcel is returned to us because the address was wrong, was undeliverable, or wasn't collected from a collection point, we can re-ship it to a corrected address — a re-shipping fee may apply even though the original shipping was free.

Where a carrier attempts delivery and no one is available, they may leave the parcel in a safe place, card it for collection, or return it to their depot per their own policies. It is your responsibility to follow the carrier's instructions to collect or redirect the parcel within their holding period.

Parcels refused at the door, or returned as unclaimed after the carrier's holding period, may be treated as a change-of-mind return, and any re-shipment will be at your cost.

If your parcel is confirmed lost by the carrier, or arrives damaged, we'll make it right — that's the deal. Contact us via the contact page within 14 days of the last tracking event (for lost parcels) or within 7 days of delivery (for damage), and include your order details and, for damage claims, clear photos of the item and packaging. Once we've verified the claim with the carrier, we'll offer a replacement or a refund at our discretion.

A parcel is not considered lost merely because tracking is slow to update. We rely on the carrier's investigation process and final determination, which can take up to 10 business days.

Where tracking shows a parcel as delivered to the address you provided, our shipping obligation is fulfilled. If you believe a delivered parcel has been stolen or misdelivered, please raise it with the carrier and, where appropriate, local authorities — we will assist with carrier enquiries where we reasonably can, but we are not liable for parcels marked as delivered.

Because we start processing quickly, changes and cancellations can only be accommodated before dispatch. Contact us as soon as possible and we'll try to catch your order in time — no promises once it's in the queue for the carrier. Once an order has been dispatched it cannot be cancelled or redirected, and our returns terms apply instead.

Every tee is true to size — check the size guidance on each product page before ordering, and size up if you like an oversized fit. Change-of-mind returns are assessed case by case on unworn, unwashed items in original condition; return postage for change-of-mind is at your cost. Items that are faulty, damaged or not what you ordered will always be replaced or refunded.

Nothing in this policy limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law where it applies.

We are not liable for delays or failures in processing or delivery caused by events beyond our reasonable control, including but not limited to carrier failures or delays, supplier or stock issues, strikes and industrial action, extreme weather, natural disasters, epidemics, government action, or network and systems outages. If such an event materially delays your order, we'll communicate honestly and work with you on the best available option.

Anything unclear, or something we haven't covered? Send us a message through the contact page — we read everything.

This policy may be updated from time to time. The version published on this page at the time you place your order is the version that applies to that order.